How long will my order take to reach me?

Our turnaround time is 7-14 days for non-personalised items.  Personalised items may take longer - please contact us if you need your item in a hurry, we may be able to help.

How do I search for a product?

Finding what you need at couldn't be easier. Simply click the search icon at the top of each page and enter a product name.

Do I need to register with in order to place an order?

You do not need to register with to make a purchase from our site as we offer a guest checkout service. 

How can I choose to pay on

The following payment methods are accepted on American Express, Visa, Visa Debit/Delta, MasterCard, Apple Pay and PayPal. Unfortunately, we are unable to accept payment by cash or cheque for online orders.

All prices on are in pounds sterling (£).

How do I know if my order has been received?

After placing an order with you will be sent an email to acknowledge that we have received your order.

How do I cancel/change an order?

If your order is not for a personalised product, just send us an email: and we'll do our best to help.

What is the returns policy?

Please see our Terms and Conditions for our full returns policy.

My order is incomplete or items are damaged, what should I do?

In the unlikely event of this being the case, please contact the Customer Services Team:  When sending an email, please send in an image of the damaged item along with your order number. We endeavor to reply back to all customers within 24 hours.

Will You Pass My Information On To Other Companies?

Your privacy is of the utmost importance to us. Your personal details will only be used by The Spotted Moon Company to ensure we deliver an excellent service to you, to process and deliver your order and maintain your account with us. We do not sell or pass your details on.

How is the engraving done?

All the preparation and engraving is carried out on our premises using our professional design and sandblasting techniques.  We do not use cream, acid or laser; sandblasting gives, in our opintion, a far superior finish to all of these.  Our set up is one of high-quality - a sandblasting machine specifically made for glass engraving purposes.